Multi-period technician scheduling with experience-based service times and stochastic customers
نویسندگان
چکیده
منابع مشابه
The Technician Routing Problem with Experience-based Service Times
While home services is a fast growing industry, little attention has been given to the management of its workforce. In particular, the productivity of home-service technicians depends not only on efficiently routing from customer-to-customer, but also the management of their skillsets. This paper introduces a model of technician routing that explicitly models individualized, experience-based le...
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ژورنال
عنوان ژورنال: Computers & Operations Research
سال: 2017
ISSN: 0305-0548
DOI: 10.1016/j.cor.2016.12.026